Lodging an Allegation(Complaint) with the NLCHP
As the regulatory body for registered acupuncturists(TCM), medical laboratory technologists and respiratory therapists the NLCHP, is responsible , under the Health Professions Act (2010), for serving and protecting the public. The Council does this by ensuring that registrants meet the requirements for registration and uphold the standards of practice and code of ethics for their discipline.
If you as a member of the public, an employer or a colleague , have concern(s) about the care/service delivered or about the professional conduct of the health professional you may lodge and allegation (complaint) against the health professional with the Registrar of the NLCHP.
Many issues that arise between the health professional and the client arise because of misunderstandings, others may arise from genuine errors. Some misunderstandings can be resolved informally but others may require investigations and follow-up by the Council.
If you have a concern(s) and if you are comfortable with approaching the health professional, talk to the health professional about that concern. If you are unable to resolve the concern or do not feel comfortable with talking to the health professional seek out the health professionals manager and discuss the situation. If you do not receive satisfaction from your efforts or if you feel that neither of the above options are appropriate you may contact the Registrar of the NLCHP (745-7304 or 1-855-863-8616) for additional advise and or to file a formal allegation (complaint) against the health professional.
Allegations (complaints) must be in writing and signed by the complainant or solicitor on behalf of the complainant.
For individuals who file a formal allegation (complaint) the Registrar will formally acknowledge your allegation (complaint) and will provide details with respect to the next steps in the review process.